Effective Date: 01-07-2025
At Service360, we aim to provide high-quality and reliable home services to our customers. This Refund Policy outlines the conditions under which refunds may be issued for services booked through the Service360 mobile app or website.
Customers may cancel a service booking before the assigned provider has started the job.
If cancellation is made at least 2 hours before the scheduled time, a full refund will be processed.
If cancellation occurs after the service provider has started traveling or less than 2 hours before the scheduled time, a cancellation fee (up to 30%) may be deducted.
If the assigned service provider cancels or fails to arrive, customers are eligible for a full refund or may choose to reschedule the service at no extra cost.
If the service is not completed or performed unsatisfactorily, customers must report the issue within 24 hours of completion via the app or by emailing support@service360app.com.
Our team will review the complaint and, if verified, may issue a partial or full refund or arrange a redo service at no additional cost.
In the event of double payment or incorrect charges, please contact us immediately with payment proof.
Verified duplicate transactions will be fully refunded within 7–10 business days.
Refunds will not be provided in the following situations:
The customer provides incorrect address or contact details.
The customer is unavailable at the location at the scheduled time.
Service was fully completed as described and accepted by the customer.
Delays caused by factors beyond our control (e.g., traffic, weather, unforeseen emergencies).
Refunds will be made to the original payment method (credit card, UPI, wallet, etc.) within 7–10 business days after approval.
Refund timelines may vary based on your payment provider.
For refund or billing inquiries, please contact our support team:
📧 info@service360.com
📞 +91 8341342219
